Compact Power Equipment Inc., a Home Depot Company, located in Fort Mill, SC, is a fast-growing, values driven organization comprised of Rental and Services divisions. We are a team of over 600 talented associates based across the U.S., Canada, and Puerto Rico.
Compact Power Equipment Services Division is comprised of over 300 talented and highly trained professional technicians to deliver comprehensive management of commercial equipment including installation, repair, preventative maintenance and parts management. We are dedicated to investing in advanced technology and the continued training of Support and Field Service Professional teams with the singular goal of optimizing the efficiency, safety and productive life span of our customer's; mechanical assets. We are an industry leader with a nationwide footprint in 15 regions across the United States, Canada and Puerto Rico.
SUMMARY:
The Regional Communications Administrator (RCA) is responsible for ensuring that the daily automated schedules are optimized and carried out. Updates to the Regional Service Managers (RSMs) on the status of their regions are required. This communication may be in the form of emails, phone calls, or updating standardized documentation. The successful candidate in this role must have a full understanding of the status of every service call and the technicians - Field Service Professionals (FSPs) – that they schedule. RCAs highly understand and use technology in order to expedite schedule changes, FSP calendars, and other general record keeping to satisfy their internal customers. RCAs also accurately update call dispositions to external customers through portal updates, emails and phone calls.
ROLES & RESPONSIBILITITES:
REQUIRED QUALIFICATIONS:
Preferred
WORKING CONDITIONS:
Working conditions include siting for extended time periods, repetitive movements of hands, arms and wrists in front of a computer monitor continuously.
The above descriptions is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. This is intended only to describe the general nature of the job.
We offer a full array of benefits that include health, well-being, and financial. Please visit LIVETHEORANGELIFE.COM for more details.
EEO / AA / M / F / VETS / DISABLED